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If you reset your password, you must reply to the reset email within 30 minutes(security reasons). If you do not receive an email within a few minutes, check your spam folder. If you have a Hotmail account and you don't receive the reset email, you should add noreply@academyonlinelearning.com to your "safe senders list", you can find instructions here. If you still have problems, please contact keironwalsh@academyonlinelearning.com